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/ The company / News / Top service award for crossbase

"Top Service" award for crossbase

crossbase impresses with its personal service and direct availability - far removed from call centers and chatbots. The company has now been rewarded for this commitment with the "Top Service (DIQP)" award with the top rating of "very good".

In the foreground is the Top Service logo for the year 2024/25 personalized on crossbase. In the background is a table with a headset and a corded telephone. Both stand for the accessibility and service of crossbase.

"We are delighted to have been awarded the "Top Service" seal. Above all because it is based directly on the positive feedback from our customers. Some of them have been with us for many years and continue to spur us on to top performance."

Thomas Kern

Managing Director
crossbase mediasolution GmbH

Availability and customer friendliness - a matter of course at crossbase. While chatbots and call centers are increasingly the first point of contact for customers in many companies, crossbase places great emphasis on customer service. For its excellent customer service, crossbase has received the "Top Service" award from the German Institute for Quality Standards and Testing (DIQP) with the grade "very good".


The "Top Service (DIQP)" award is given to companies that undergo an anonymous and independent assessment by their customers. In the process, services such as availability, customer friendliness, response times and the handling of customer feedback are surveyed and evaluated. The survey provides insights into customer opinions and identifies potential weaknesses that can be optimized.


crossbase customers particularly appreciate the pleasant and smooth support provided by personal contacts. They also particularly appreciate the training courses and the willingness to find individual approaches and thus deliver tailor-made solutions.


Oliver Scharfenberg, Managing Director of SQC-QualityCert, which awards the DIQP standard, says: "The customers of crossbase mediasolution GmbH clearly recommend the company to others. We are delighted for the entire team about the first-class result and wish everyone continued success."